Shipping Policy
Domestic Shipping (Thailand)
- Shipping Partner: All orders within Thailand are shipped via Kerry Express.
- Processing Time: Orders are processed within 1-2 business days after they are placed.
- Delivery Time: Kerry Express typically delivers within 1-3 business days.
International Shipping
- Shipping Partners: For international orders, we use the most cost-effective carrier for your destination.
- Processing Time: International orders are processed within 2-3 business days.
- Delivery Time: Estimated 7-14 business days, depending on the destination and shipping provider.
- Shipping Rates: Rates vary by destination and will be displayed at checkout.
Order Tracking
Order tracking is provided when available. You will receive tracking information by email if it is accessible for your shipment.
Return and Refund Policy
We take pride in the quality of our products and accept returns only for items that arrive damaged.
Eligibility for Returns
- Returns are only accepted for products that are damaged upon arrival.
- All other items are non-returnable.
Return Process
- Contact Us at [email protected] within 7 days of receiving a damaged item to initiate a return.
- We will provide a Return Merchandise Authorization (RMA) number and instructions.
- Ship the damaged item back to the provided address, including the RMA number.
Return Shipping Costs
- We cover return shipping costs for items that are found to be damaged upon arrival.
Refunds
Approved refunds for damaged products will be processed to your original payment method within 7 business days after the return is received and inspected.
Exchanges
Exchanges are only available for defective or damaged items. Contact us at [email protected] to request an exchange.